F.A.Q. Frequently asked Questions

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What is Bitcoin?

Created in 2009 Bitcoin (or BTC) has become the first digital currency applied in electronic transactions without any intermediate units such as banks that require funds transfer fee. Low comission of Bitcoin (or its abcense, if one wishes) as well as complete transaction anonymity have become a revolutionary discovery at the market of electronic transactions. Electronic p2p currencies are constantly gaining popularity with the users. To get detailed information about Bitcoin please visit official website Bitcoin Official Site.

Now at the market there is a great number of cryptocurrencies similar to Bitcoin that have the same characteristics of safety and reliability. The most reliable currencies are available at Novaexchange.

Is it legal to use cryptocurrencies and work with Novaexchange?

Novaexchange is a trading platform for a wide range of cryptocurrencies similar to Bitcoin. Account at Novaexchange website is completely legal and cryptocurrency trade is allowed by legislation of nearly all the countries worldwide.

Is my personal information protected while using cryptocurrency?

Yes, it is! Cryptocurrencies don't save any personal data about the owners of electronic wallets. Attack-proof encryption cryptoalgorythms are used by the system that excludes the threat of access to electronic wallets by third parties as well as forgery of electronic accounts. Bitcoin and other currencies are strongly protected and completely anonymous. Novaexchange don't pass and don't distribute any information about the users of the service by any way.

Due to the fact that personal wallets are located in users' computers Novaexchange strongly recommends that users do their best to protect their data from virus attacks and access by third parties and take all the necessary measures to mitigate the risks of electronic funds robbery. Among such protection measures there are correct configuration of home routers, installation of anti-virus software etc.

What do I need Novaexchange for?

Novaexchange is a cryptocurrency exchange platform that unites major market players. Novaexchange always supports cooperation with the most popular world cryptocurrencies and provides the possibility to gain profit at electronic money exchange transactions.

What should I start with?

Register at the website choosing your login, password and e-mail address for the access to the system. Registration is fully free! After sending the application for registration you will receive e-mail letter with activation link which you should use to activate your account.

As soon as your account is activated you need to deposit funds to your wallet in the system in order to start working and fulfilling exchange transactions in Balances. You should select needed cryptocurrency from the table of active cryptocurrencies by clicking '+' in corresponding column. You will be provided address for funds deposit which you should use to make transfer. After successful copmletion of transaction you will get access to the whole menu and functions of Novaexchange needed to fulfil transactions and to gain profit.

Do you support alternative methods of funds depositing such as debit or credit cards?

At the present moment Novaexchange does not cooperate with the given deposit methods. All the transactions conducted at our website are irreversible that is why use of reversible deposit methods could result in misapplication cases. In future we are planning to add the following funds deposit methods.

How quickly does the Support Team respond to the request?

Major quantity of responses comes to users within an hour, but sometimes it takes up to 24 hours to send the response. We are working at improvement of Support Team performance.

What is deposit fulfillment waiting time at Novaexchange?

Any deposit or withdrawal transactions starts just as the user's application is created. However any funds transfer and changes can take up to 24 hours. Sometimes delays in 1-2 days are possible. The reason lies in special characteristics of transaction conduct in cryptocurrency networks. Please take it into account while fulfilling deposit and withdrawal transactions.

Do you fulfil any funds withdrawal requests?

While fulfilling cryptocurrency wallet withdrawal transactions Novaexchange does not coordinate anything with governmental bodies.

Is there any fee for using Novaexchange?

Novaexchange fulfils exchange transactions and charges a comission from each transaction. Comission amount depends upon the currency type however does not exceed 0.2% of the transaction amount as a rule.

How does Novaexchange calculate balances and trades?

In order to do exact calculations Novaexchange uses Decimal fixed point. Once your value is constructed it is immutable and will keep a precision up to 63 numbers during the calculation, leaving no room for math errors. Novaexchange utilizes ROUND_HALF_DOWN for rounding any value - after the full calculation is complete for your presentation.

I have made a new coin and want it listed, what do I do?

If it is a new and untested currency we do accept Pay to List service. Currently setup fee of 1 BTC and a yearly fee of 0.25 BTC. The wallet must have source code available for inspecting for trojans and other things that can manipulate Novaexchange as a service. The yearly fee does not apply for coins that has a trade volume of at least 0.2 BTC over a three (3) weeks period.

Do you list any currency?

The simple answer is Yes! However we are limited by hardware and hardware is not cheap and some currencies will be unlisted if they are not having a BTC Volume of 0.2 under three (3) weeks. We do however offer unlisting guarantuee where the community can pay a yearly fee in order to keep the currency listed. The fee is currently set to 0.25 BTC/year.

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