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Help

Frequently Asked Questions

  • How can I list a new coin?
  • Can you list/unlist a currency?
  • What is NovaExchange?
  • Are my personal information protected while using Novaexchange?
  • Are there any fees for using Novaexchange?
  • How does Novaexchange calculate balances and trades?
  • How quickly does Support Team respond to a request/ticket?
  • Can I change the associated with my account email?
  • How can I list a new coin?

    If it is a new and untested currency we do accept Pay to List service. Currently, there is a setup fee of 1 BTC and a yearly fee of 0.25 BTC - this yearly fee does not apply to coins that have a trading volume of at least 0.2 BTC over a three (3) weeks period. In order to list a coin, its wallet must have an open source code available for inspecting trojans and other malware that could manipulate Novaexchange as a service.

    Can you list/unlist a currency?

    The simple answer is Yes! We are limited by hardware, and some currencies will be unlisted if they do not have a 0.2 BTC Volume over a period of three (3) weeks. We do however offer an un-listing guarantee program, where the community can pay a yearly fee in order to keep the currency listed. The fee is currently set to 0.25 BTC/year.

    What is NovaExchange?

    Novaexchange is a cryptocurrency exchange platform with a wide range of cryptocurrencies that hosts the most important market players. We enhance cooperation with the most popular cryptocurrencies in the market and provide the possibility to gain profit of electronic money..

    Are my personal information protected while using Novaexchange?

    Yes, they are! Attack-proof encryption is used by the system that excludes any threat of access or forgery of the electronic wallets and accounts. Bitcoin and other currencies are strongly protected and anonymous, and cryptocurrencies do not save any personal data of the owners and their electronic wallets. Novaexchange does not share or distribute any information of its users by anyway.

    Are there any fees for using Novaexchange?

    Novaexchange fulfills exchange trades and charges a commission from each trade. Commission amount depends upon the currency type however does not exceed 0.2% of the trade amount as a general rule.

    How does Novaexchange calculate balances and trades?

    IIn order to do exact calculations, Novaexchange uses Decimal fixed point. Once your value is constructed it is immutable and will keep a precision up to 63 numbers during the calculation, leaving no room for math errors. Novaexchange utilizes ROUND_HALF_DOWN for rounding any value - after the full calculation is complete for your presentation.

    How quickly does Support Team respond to a request/ticket?

    Users and their safety are our main focus, and we constantly work on the improvement of our Support Team performance. We respond to our users usually within an hour, but sometimes it takes up to 24 hours to resolve the issue. .

    Can I change the associated with my account email?

    Changing the associated email is possible; You can do so by visiting this page: Change email. Insert your new email and then verify it from your old one. If you cannot access the old email, you have to contact support.

    Contact us directly

    Getting Started

  • What is a crypto-currency?
  • What are the connected Peers?
  • What does mining/finding new blocks means?
  • Is it legal to use cryptocurrencies and Novaexchange?
  • How to protect the account and wallet?
  • Email and Passwords?
  • Referral Program?
  • News page and important updates?
  • Trollbox rules?
  • What is a crypto-currency?

    Cryptocurrency is a digital form of money that can be used just like any other type of money you control. However, this money exists solely on a node (hardware wallet that can be stored on your phone or computer). To store a currency you can download its wallet application onto your device, or keep the coin in an online wallet for quicker and more convenient access. Listed in the Nova markets there is a great number of cryptocurrencies similar to Bitcoin that have the same characteristics of safety and reliability.
    You can find a simple explanation of what a cryptocurrency is and how it works on the following link.
    Information Video

    What are the connected Peers?

    A peer is the direct connectivity between nodes (wallets). A network node (wallet) is a connection point (endpoint) that can receive, create, store or send data along distributed network routes. In order to send a transaction, there must be a node that is connected to the peer to peer (P2P) network. A transaction would not complete if peers are not connected.

    What does mining/finding new blocks means?

    Mining means that a computer hardware is adding transaction records to the public ledger (blockchain = a chain of blocks). When finding a new block, transactions are validated and are arriving to their destinations.

    Is it legal to use cryptocurrencies and Novaexchange?

    Novaexchange is an exchange platform with a wide range of cryptocurrencies. Creating an account at Novaexchange website and using its services is completely legal. Exchanging cryptocurrencies is legal in the most part of the worlds, however, local terms might apply, therefore every user it's personally responsible for knowing the regulations of his state.

    How to protect the account and wallet.

    Novaexchange strongly recommends that users do their best to protect their data from virus attacks and access by third parties by taking all the necessary measures to exclude risks of electronic funds robbery. Such protection can be made by the correct configuration of home routers, installation of anti-virus software, enabling 2FA Google Authenticator and creating a strong password.

    Email and Passwords.

    Change the email address.

    Go to Account > Basic Settings, insert your new email and then verify it from your old one. If you cannot access the old email, you have to contact support.

    Change the password.

    Go to Account > Basic settings > press “change password” button.

    Reset the pin code.

    Go to Account > Basic settings > press the “change pin” button.

    Referral Program.

    Take advantage of our referral program and advertise Novaexchange using your unique Referral Code. Every time a user joins from your referred link you will earn 10% of their trading fees. The more active users you refer to Novaexchange the more you will earn. There is no limit on how many users you may refer.
    Referal program

    News page and important updates.

    Make sure that you visit often our News Page on top left of the site where we post important information. You can also follow us on our social media pages as a lot of information is constantly uploaded.

    For Twitter please goto: Twitter
    For Facebook please goto: Facebook

    Trollbox rules

    The following actions will result in banning the user from the trollbox:

    a) Attacking users.

    b) Using phone numbers.

    c) Attacking or blaming Novaexchange website.

    d) Sharing malicious links.

    e) Links to other exchanges.

    f) Spamming links.

    g) Using unacceptable language.

    h) Flooding the board.

    i) Passing out coins not listed on Novaexchange

    Contact us directly

    Withdrawals

  • Before making withdrawals?
  • Withdrawal confirmation email?
  • Withdrawal waiting time?
  • Ongoing withdrawal?
  • Withdrawal History.?
  • Are there any withdrawal fees?
  • Manual Withdrawal?
  • Do you fulfill any funds withdrawal requests?
  • What is the daily withdrawal limit?
  • Before making withdrawals.

    It is very important to check that you inserted the correct address of the coin and to check the status of the coin before making a withdrawal. In order to assure that your withdrawal will arrive to its destination and you won’t lose your funds, please make sure that you withdraw only when the green ticket symbol stating “All OK!” is enabled next to the coin.A withdrawal that is confirmed through the email is irretrievable.

    Withdrawal confirmation email.

    Whenever you make a withdrawal a confirmation email will be sent to you. You have to click the verification link in order to proceed with the withdrawal. The transaction is irreversible once you click the link. Occasionally, your confirmation email might get stuck, so you might have to cancel and redo the withdrawal. There is also the possibility that your confirmation email ends up in your spam folder, so we recommend to always search for the confirmation email in your spam folder.

    Withdrawal waiting time.

    Withdrawals and Deposits take some time to fulfill, from minutes to some time hours or even days. The time for a transaction to happen, depends entirely on the blockchain and how often new blocks are being found. This is a standard process that cryptocurrencies follow in order to secure the authenticity of the transaction and to prevent double spending possibilities. Novaexchange is not responsible for such delays and there is nothing to do.

    If no new blocks are being explored, then the transaction would simply never arrive.

    You can always check the status of the transaction by finding the transactions txID on our Ongoing deposits and withdrawals page. Once you find the txID, you have to find the blockexplorer of the coin and enter the txID so you can see the progress and further details about the transaction.

    Ongoing withdrawal

    To find your ongoing withdrawals you can go to Account > Ongoing deposits and withdrawals. Every pending withdrawal and deposit should be there.

    Withdrawal History.

    To find your withdrawal history go to Account > Withdrawal History.

    Are there any withdrawal fees?

    There are no withdrawal fees from Novaexchange. However, there is a small transaction fee that is required by the blockchain network - varies from coin to coin, in order for the transaction to happen.

    Manual Withdrawal.

    Novaexchange has security layers for a better user protection. If a user decides to withdrawal a high amount of a coin, we will need to process the transaction manually, split the transaction into pieces and withdraw from our cold storage. This happens in a relatively short amount of time and only to reassure safety.

    Do you fulfill any funds withdrawal requests?

    Novaexchange does not coordinate anything with governmental bodies while fulfilling cryptocurrency wallet withdrawal transactions.

    What is the daily withdrawal limit?

    There are no withdrawal fees from Novaexchange. However, there is a small transaction fee that is required by the blockchain network - varies from coin to coin, in order for the transaction to happen.

    Limit for withdrawals is based on the verification level of each user. In order to upgrade to a new level, you will need to upload all the documentation that we require at this page (https://novaexchange.com/account/contact/ ) and then contact our support team for upgrading the level.
    Withdrawal limits are as follows:
    Level 1 = daily withdrawal limit of 2000$.
    Level 2 = daily withdrawal limit of 7500$.
    Level 3 = daily withdrawal limit of 15000$.

    Contact us directly

    Deposit

  • Before making deposits?
  • Make a Deposit?
  • Deposit waiting time at Novaexchange?
  • Are there any depositing fees?
  • Do you support alternative methods of funds depositing such as debit or credit cards?
  • Before making deposits.

    It is very important to always check the status of the coin before making a deposit. In order to assure that your deposit will arrive to its destination and you won’t lose your funds, please make sure that you deposit only when the green ticket symbol stating “All OK!” is enabled next to the coin.

    Make a Deposit.

    Once logged in to your NovaExchange account, go to Wallets > Balances (https://novaexchange.com/wallets/balances/). From there you will find a menu for every cryptocurrency that we support. Scroll down, expand the coins menu and find the "Deposit ( )" option. From there you can generate a deposit address that you can use for depositing the specific coin to your account -or you can simply press the: add ( ) button, on the left of the currency.

    Please note that every cryptocurrency is different from each other and depositing a different currency to a wallet’s address will result into loss of your funds. We therefore recommend to always double check that the depositing address is the correct one.

    Deposit waiting time at Novaexchange.

    Deposits and withdrawals take some time to fulfill, from minutes to some time hours or even days. The time for a transaction to happen, depends entirely on the blockchain and how often new blocks are being found (See our Getting Started page). This is a standard process that cryptocurrencies follow in order to secure the authenticity of the transaction and to prevent a double spending possibility. Novaexchange is not responsible for such delays and there is nothing we can do.

    Are there any depositing fees?

    There are no depositing fees on Novaexchange and no withdrawal fees. The only fee that we have is a 0.2% when exchanging coins in the market.

    Do you support alternative methods of funds depositing such as debit or credit cards?

    At the moment Novaexchange does not accept a FIAT, debit or credit card depositing method. All the transactions conducted on our website are irreversible and this is why using reversible deposit methods could result in misapplication cases. We are planning to accept deposit methods such as debit and credit cards in the near future.

    Contact us directly

    Two-Factor Authentication

  • What is 2FA/MFA or Google Authenticator?
  • How to enable the 2FA?
  • I do not have a phone, can I enable 2FA?
  • What happens if I lose my phone?
  • What is 2FA/MFA or Google Authenticator?

    2FA/MFA is a single-use code that provides extra security compared to only using a traditional static password. The linked with your Novaexchange application will provide a OTP (One Time Password) every 20 seconds for security reasons.

    How to enable the 2FA.

    To enable this feature you need Google Authenticator, an application that is available for both Android and iOS smartphones. Once you download Google Authenticator application to your smartphone you have to scan the QR-code on the activation page on NovaExchange with your smartphone camera or copy the 40 digit code below the barcode into the text box of Google Authenticator. Once you succeed with linking NovaExchange OTP-generator (one-time password generator) with your Google Authenticator, it will display a new 6 digit password every 20 seconds. You need to enter one of these OTP into NovaExchange 2FA/MFA activation page in order to activate this feature. Once activated it is used when logging in and performing certain tasks like withdrawal etc.

    Watch here an informational video Video clip

    I do not have a phone, can I enable 2FA?

    Yes you can. We recommend phone’s app Google Authenticator because it is 100% reliable, however there are many other PC providers. You have to download a Windows/Mac/Linux Authenticator from the Store and connect it with your Novaexchange account. To connect it, simply click enable Google Authenticator or got to Account >Google Authenticator Settings. From there insert manually the secret code below the QR into the authenticator application and then insert the 6digit code that the application provides in your Google Authenticator Settings page so you can link them.

    Keep in mind that the MFA code that your application is providing you will change every 20 seconds for security reason.

    What happens if I lose my phone?

    You will need to contact support, to get help to reset 2fa/mfa

    Contact us directly

    Contact us

    Please use these e-mails to contact Novaexchange

    Support: support@novaexchange.com

    Marketing / Addcoin: info@novaexchange.com

    Twitter: https://twitter.com/nova_exchange

    Disclamer; Any use of sending e-mails containing spam, viruses or malware will get your account permanently terminated without further notice.

    Orders/Trades

  • Buying/Selling orders?
  • Order Book?
  • Market History?
  • Open orders?
  • Buying/Selling orders?

    After depositing your currency you can immediately begin exchanging. Trading coins from one digital currency to another is a very simple process. We advise our users to always make a good research on the cryptocurrency that they are going to invest and exchange.

    Though the principles are quite the same, users must understand that this is an exchange platform where you place orders to buy or sell coins and not an actual shop. This means, that an order will become fulfilled only once another user agrees with the given price.

    Bid or Buy order, is what other traders are willing to buy. An order will execute and fulfill only once another user decides to sell at the buying price.

    Ask or Sell order, is the selling price that users are asking from the buyers. Likewise, an order will fulfill only once a buyer decided to purchase at the given price.

    Once u set the order -whether that's an asking or a buying one, it will spawn to the order book.

    *Be careful with your exchanging as transactions cannot be reversed. If you make a mistake, you made a mistake. An exchange that becomes fulfilled is irreversible.

    Order Book?

    In the order book you can see all the bids that users/traders are placing. Unless you cancel or edit your order, it will stay in the order book indefinitely. That means that your funds or a portion of them will be pledged until the order completes.

    A buy order will be appear at the Bids/Buy Orders table, and a sell order will appear at the Asks/Sell Orders table.

    Market History?

    An order will go to the market history once it's executed. The market history is always open and accurate, and users can see every trade that was fulfilled.

    Open orders?

    When you are trading you are essentially creating an order. When placing an order there must be a counterpart user that accepts the offer. This means that your transaction will stay in open position until another user accepts the price you are asking/bidding the coin. If no user accepts your price (either that is selling or buying price), you have to wait for it to get fulfilled (If ever) or cancel it. You will find your order to this page: https://novaexchange.com/orders/open/ (or by going to the bottom down of the trading page you are when exchanging).

    Contact us directly

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